Who is Klarna?
Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment.
They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email
with further details on how to pay. Your email will contain a link to Klarna where you can settle your
payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may
If Klarna gives me the option to Pay After Delivery within 14 or 30
days, does a credit search take place against me?
Neither Klarna nor Justhype run credit searches against you that could impact your credit rating.
Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see
and which does not affect credit scoring.
How does Klarna Pay After Delivery work?
After Justhype has sent your order, you will receive an email with payment instructions, telling you
when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your
email to hand, you can contact Klarna’s Customer Service here.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address.
For some orders you may need to provide your mobile number or date of birth, too. All information will be
sent to your email address, including payment reminders and links to your online statements. It's very
important, that you give us the correct details, as otherwise you will not receive the payment information
and so be liable for delayed payment fees.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by
Justhype . All transactions take place via connections secured with the latest industry standard
Why have I not been offered Pay After Delivery?
Although Pay After Delivery is widely promoted it is not always universally available. The Pay After
Delivery method is automatically generated by algorithms that are dependent upon a number of factors
including amount of order, the e-store, previous order history and item availability. Alternatively, you are
able to complete your order by paying by credit or debit card at the checkout.
What are my payment options with Klarna?
You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of
our Pay After Delivery payment option, where you can pay for the goods once you have received them via
debit or credit card.
How do I pay for my order?
If you have received your goods and want to pay, either log in at www.klarna.com
or click the link from the
email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service
Have you received my payment?
If you pay by card, Justhype will confirm your order right away. If paying by Pay After Delivery,
Klarna will send you a payment confirmation to the email address that you have used for your order. If
you have made a payment but not received the payment confirmation, you can always check the status of
your order and payments by logging in at www.klarna.com .
What should I do if I want to cancel my order?
If you would like to cancel your order, we ask you to contact the store where you made your purchase.
I have cancelled my order. How long will it take until I receive my
refund if I paid by card?
As soon as the store have registered your cancellation or your return, the refund will be processed within
5 business days.
With Pay After Delivery, what should I do if I want to return part or all
of my order?
If you are close to your Pay After Delivery payment due date, you should also contact our Customer
Service who will make any necessary adjustments to the statement and provide further help if needed.
What happens to my invoice, when I've returned the goods?
Once the store has received the return (partial or full) and you have received their confirmation of this, an
updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your
invoice will be closed.
I've received an invoice, but I've not yet received my goods
With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right
away. If your due date is near and there is no sign of your goods, please call the store to check on
delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your
How will I be refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you paid using
bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the
repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it
Can I request delivery to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address
other than your billing address. At the checkout, you will be given the option to enter a separate delivery
I still have questions regarding payment, can I speak to someone at
Visit Customer Service
for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed