WHAT IS KLARNA?

Klarna lets you buy now, Pay later or Slice up your
payment. You choose what to buy, so you should
choose how to pay.

HOW DOES KLARNA WORK?

Get time to try your order and only pay for what you love.

14 or 30 days to pay – depending on the store- with no
interest or fees.

Super simple and safe, just select Pay later at
the checkout.

HOW TO USE PAY WITH KLARNA?

1

Chose anything on our Hype store, add it to your cart and
head over to the checkout like normal.

2

From the payment options select pay with Klarna, no need to
create a Klarna account.
Select ‘change’ under the paymenttype and then ‘Add New
Payment Method’.

3

Place your order and you’re done. Once despatched you’ll
have 30 days to pay Klarna.
TIP:
If you return any items on your order your
Klarna statement will be updated.

ALL THE GOOD STUFF

THE BEST PART

The best part... all of the above and more? Yes,
with no hidden fees or costs you can buy now
and pay later!
Simple.

FAQ

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

Neither Klarna nor ​ Justhype run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

After ​ Justhype​ has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service​here

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

Payment information is processed securely by Klarna. No card details are transferred to or held by Justhype . All transactions take place via connections secured with the latest industry standard security protocols.

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

If you have received your goods and want to pay, either log in at​ ​www.klarna.com​ or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here.

If you pay by card, ​ Justhype​ will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at​ ​ ​www.klarna.com​ .

If you would like to cancel your order, we ask you to contact the store where you made your purchase.

As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.

If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your invoice will be closed.

With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment.

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Visit​ ​​Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

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