Returns

Returns Policy

If you are not completely happy with your purchase, please return it to us for a refund.

To qualify for a refund, all items must be returned within 28 days of receiving your order and be in an unworn, unused condition with the original tags attached.

Any footwear must be returned in its original box (if supplied boxed), with adequate protection in the parcel so that the box does not get damaged in transit.

For hygiene reasons we do not offer refunds on underwear or cosmetic products, unless they are faulty.  

In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to send it back to the customer.

We do not offer exchanges on any of our items. If an exchange is required, please place a new order for the required item and return the unwanted item to us for a refund.

Just Hype does not provide pre-paid postage labels for returns, unless the item is faulty or incorrect.

Just Hype is not responsible for any return custom charges incurred on international parcels.   

Please note that our stores are unable to accept returns for items purchased from our website.

Your statutory rights are not affected by our returns policy.

Please ensure that a completed Returns Form is enclosed in the parcel. If you do not have access to a printer, please include the required information on a piece of paper.

Return all unwanted items to:

Returns Department Justhype Ltd., 22 Mandervell Road, Oadby, Leicestershire England LE2 5LQ

We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit.  Just Hype endeavour to process all returns within 3 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue.

Returning a Faulty Item

Regarding a faulty item, please email our customer service team, with the following details:

Your order number

The name of the faulty item

A description of the fault

A photo of the fault

If we are notified of a defect found on an item within a period of 28 days from the delivery date, you will be offered a replacement item or a refund. 

Returning an Incorrect Item

In the unlikely event that you receive an incorrect item, please email our customer service team, with the following details so that we can provide a prompt resolution:

Your order number

The name of the missing item

The name and a photo of the incorrect product received  

External stockists

The returns policy only applies to items purchased from justhype.co.uk. Any items purchased from any of our retailers including but not limited to JD Sports, ASOS and Next, must be returned to the original source of purchase, due to contractual obligations.