Returns Policy

If you are not completely happy with your purchase, please return it to us for a refund. To qualify for a refund, all items must be returned within 28 days of receiving your order and be in an unworn, unused condition with the original tags attached.

In case, you are not satisfied with the purchased item then you can return it to us as Hype’s delivery and return policy gives you 1-14 days of time from receipt where refund, exchange and gift card options are available. And in between the 15-28 days of time from receipt, you can go for Exchange/ Gift Card options.

*Exchanges subject to stock levels at time of picking. If item is not in stock, then store credit / refund will be issued

Any footwear must be returned in its original box (if supplied boxed), with adequate protection in the parcel so that the box does not get damaged in transit. For hygiene reasons we do not offer refunds on underwear or swimsuits or cosmetic products, unless they are faulty. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you.

Regarding international parcels, Just Hype is not responsible for any return custom charges incurred. We do not offer exchanges on any of our items. If another item is needed, return the unwanted product to us for a refund and place a new order for the required item. Please note that our stores are unable to accept returns for items purchased from our website.

Please ensure that a completed Returns Form is enclosed in the parcel. If you do not have access to a printer, please include the required information on a piece of paper.


Return all unwanted items to:
Toatee Returns Department 22 Mandervell Road, Oadby, Leicestershire England LE2 5LQ
We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit. We endeavour to process all refunds within 3 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue. Your statutory rights are not affected by our returns policy.
Returning a Faulty Item

Regarding a faulty item, please email our customer service team, with the following details:
Your order number
The billing address under the order
The name of the faulty item
A description of the fault
If we are notified of a defect found on an item within a period of 6 months from the delivery date, you will be offered a replacement item or a store credit.

Returning an Incorrect Item

In the unlikely event that you receive an incorrect item, please email our customer service team, with a photo of the incorrect item and the following details so that they can quickly rectify this.
Your order number
The billing address under the order
The name of the missing item
The name of the incorrect product received  

External stockists

The returns policy only applies to items purchased from Any items purchased from any of our retailers including but not limited to River Island, ASOS and Next, must be returned to the original source of purchase, due to contractual obligations.

InPost 24/7 Parcel Lockers – return in seconds!

Return your order any time, day or night, without having to queue. Enter the postcode closest to your home, work or gym- wherever is convenient for you to drop-off your Return. Select your preferred locker and confirm order details. Simply print and attach your label to your Return, then drop off in seconds at one of 1,000+ InPost lockers nationwide with just the scan of a barcode. Print your label and find your nearest locker, visit

[Using this method will cost you £1.99. This will be deducted from your refund amount.]


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